Frequently Asked Questions


Tour package and booking FAQ’S

What type of tour package do you offer?

We offer adventure, cultural, luxury, family, friendly, Honeymoon packages, customizable tours.

Can l choose my accommodation or upgrade them?

Yes, you can select or upgrade accommodation during the booking process or by contacting us.

How do l book a tour online?

Select your desired tour, choose your dates, and click ‘book Now’’ follow the steps to complete your booking and payment.

Do you offer group discounts or special rates?

Yes, we provide discounts for groups of 4 or more. Please contact us for the specific rates and offers.

What is included in your tour package (meals, accommodation, activities)?

Package inclusion varies but covers accommodation, meals, transportation, and guided tours.

Do you provide transportation to and from the airport?

Yes, airport transfers are included in most packages. Please confirm the time of booking.

Travel information and resources FAQ’S

Do I need travel insurance?

While not mandatory, we highly recommend purchasing travel insurance to cover unforeseen circumstances such as cancellations or medical emergencies.

Do l need a visa for the destination l am traveling to?

Visa requirements vary destination and your nationality. We can provide guidance or assist with applications.

What should l pack for my trip?

We provide a recommended packing list on your destination, weather, and activities.

Are your tours suitable for families with children?

Yes, we offer family-friendly tours with activities tailored for all age groups.

Do you provide multilingual guides?

Yes, multilingual is available upon request for most destinations

What are the top attractions included in the tour?

Each tour includes key attractions.

Are there any cultural norms or customs l should be aware of at the destination?

Yes, our tour guides include tips on local customs, dress codes, and etiquette.

Can l extend my stay at the destination after the tour ends?

Yes, we can assist you in extending your stay. Contact us for the additional accommodation or activity arrangement.

Where can I find reviews or testimonials?

Check our website for customer testimonials and recent adventures shared by our travelers to get an idea of what to expect.

Custom support and Personalization FAQ’S

How can l contact your customer support team?

You can reach us via phone, email, WhatsApp or “contact us” page for details

What are your office hours for live support?

Our support team is available Monday to Friday, 9AM to 6 PM and on weekends for emergencies.

can you help me create a custom travel itinerary

Yes, our travel consultants specialize in creating personalized itineraries based on your interests and budget

What should I do if I face an issue during my trip?

Contact our 24/7 helpline or your tour coordinator for immediate assistance.

Do you provide assistance with flight booking or changes?

Yes, we can assist with flight bookings, changes and cancellations. Contact us for details.

can l make changes to my tour package after booking?

Changes are possible but may incur a fee, depending on the modification and time left before the trip.

Do you offer support for travelers with special needs or dietary restrictions?

Yes, we accommodate special needs and dietary restrictions with prior notice. Please inform us during the booking.

what is the process for reporting lost items during a tour?

Notify your guide immediately or contact our support team for assistance in retrieving lost items.

How can l provide feedback about my experience?

You can share your feedback via our feedback form, email, or online reviews. We value your input.